Client:
Skye Bank
Duration:
Ongoing
Skye Bank required coordinated technical support to bridge communication gaps between internal helpdesk teams and external OEM providers. Delayed resolution of issues affected service delivery.
Fasyl integrated into Skye Bank’s support workflow, working directly with the bank’s helpdesk and OEM staff on assigned technical tasks. We acted as a central coordination point, ensuring faster escalation and closure of critical issues.
Issue resolution time was significantly reduced, inter-team communication improved, and Skye Bank achieved faster incident turnaround with minimal operational impact.
